Privacy Policy

Privacy Policy and Terms of Service for Hearing Wellness Solutions

Privacy Policy

Effective Date: October 18, 2025

Hearing Wellness Solutions, operating the website www.polinaroskin.com, is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or opt-in to receive communications from us, including text messages (SMS) and emails. This policy complies with applicable laws and the requirements of RingCentral for SMS and email communications.

Information We Collect:

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you provide it through our website or opt-in forms.
• Communication Preferences: Your consent to receive text messages (SMS) or emails, including the types of messages  (e.g., conversational, informational, promotional).
• Website Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent, collected through cookies and similar      technologies.
• Other Information: Any additional information you voluntarily provide, such as inquiries or feedback.
  

How We Use Your Information

We use your personal information to:

• Provide services related to hearing wellness, including scheduling appointments and providing consultations.
• Send you conversational, informational, or promotional SMS and emails, provided you have opted in to receive such communications.
• Improve our website and services by analyzing usage data.
• Respond to your inquiries and provide customer  support.
• Comply with legal obligations.
  

Opt-In for SMS and Email Communications:

By providing your phone number or email address and opting in, you consent to receive communications from Hearing Wellness Solutions. These may include:

• Conversational Messages: Responses to your inquiries or appointment confirmations.
• Informational Messages: Updates about our services, hearing wellness tips, or appointment reminders.
• Promotional Messages: Offers, discounts, event, or information about new products or services.

You may opt out of receiving SMS or emails at any time by following the instructions provided in the messages (e.g., replying "STOP" to SMS or clicking the "unsubscribe" link in emails).

Sharing of Information

No mobile opt-in or text message consent will be shared with third parties or affiliates. Your personal information, including your consent to receive SMS or emails, will not be sold, rented, or shared with third parties or affiliates for their own purposes.
We may share your information only:

• With service providers (e.g., RingCentral) who assist us in delivering communications, subject to strict confidentiality agreements.
• To comply with legal requirements, such as responding to a subpoena or court order.
• To protect the rights, property, or safety of Hearing Wellness Solutions, our customers, or the public.
  

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of SMS or email communications at any time.
• Contact us with questions or concerns about your privacy.

To exercise these rights, please contact us at info@polinaroskin.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on www.polinaroskin.com with the revised effective date.

Contact Us

If you have questions about this Privacy Policy, please contact: Hearing Wellness Solutions
Email: info@polinaroskin.com
Address: 1489 W Palmetto Park Rd, Suite 500, Boca Raton, FL 33486, USA 

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SMS Terms of Service

By opting in to receive SMS from Hearing Wellness Solutions, you agree to the following terms:

Consent to Receive SMS

If you consent to receive conversational, informational, and promotional SMS from Hearing Wellness Solutions, you agree to receive these types of SMS from us. These messages may include:

• Conversational SMS: Responses to your  inquiries or appointment confirmations.
• Informational SMS: Appointment reminders, hearing wellness tips, or updates about our services.
• Promotional SMS: Special offers, discounts, or information about new products or services.

Opting In and Out

• Opt-In: You may opt in to receive SMS by providing your phone number and agreeing to these terms through our      website or other opt-in methods.
• Opt-Out: You may opt out at any time by replying "STOP" to any SMS you receive. You may also contact us at info@polinaroskin.com to unsubscribe.

Message Frequency and Costs

• Message frequency may vary based on your interactions  with us.
• Message and data rates may apply, depending on your  mobile carrier plan. Hearing Wellness Solutions is not responsible for these charges.

No Sharing of Consent

Your consent or any information provided to receive SMS will not be shared with third parties or affiliates for any marketing purposes, in compliance with RingCentral’s requirements.

Support

For help with SMS communications, reply "HELP" to any SMS or contact us at info@polinaroskin.com.

Changes to SMS Terms

We may update these SMS Terms of Service from time to time. Updates will be posted on www.polinaroskin.com, and continued use of our SMS services constitutes acceptance of the revised terms.